Expert Overhead Door Repair Review

5.0

Based on 287 reviews

14:26 25 Feb 26

This company has been outstanding. We’ve used them twice now. They answer immediately, schedule service quickly, come to the appointment on time and prepared, explain the issue well, don’t try to oversell, and make quick and effective repairs. Jamie was truly a professional expert on this last visit and we appreciate their service! Thank you!

Joe Schifano

17:41 10 Feb 26

Good experience with this company. Arrived on the day scheduled, within the time window, and called to let me know how far away following the previous service call. The technician arrived, surveyed the work required and let me know estimated repairs. Jamie held 27+ years experience, answered my questions so that I could understand additional work to benefit my garage door operation. Cost commensurate to the work I requested.

Mary 8696

13:56 09 Feb 26

Had my annual garage door tune up. Jamie was my technician. He showed up on time. Worked quickly to ensure all of the door functions were working properly. He was polite and professional. He recommended replacing some trim so will be having that done soon. Jamie has worked on my garage door a few times and always does good work. I always get my annual maintenance to keep things running well and for safety. Overhead is easy to schedule with and I think does good work for the price.

Veronica Nunez

19:45 02 Feb 26

The service for this company was impeccable. Originally I called overhead first but it was after their hours of operation, and in my haste I made An appointment with another company for the next day, the next day not only did the second company no show me I had To call several time and they still did not show up. I called Overhead and luckily enough the owner Jaime was still willing to help me. Not only did he fix the problem he educated me on proper garage installation. I am So grateful! Thank you Jaime! This is an excellent company that you know you can trust. Call them!

Marianne Combs

14:05 02 Feb 26

Arrived exactly on time. Friendly. Jamie was very knowledgeable. Explained situation so that I understood. Able to do repair at time of tune-up. I will keep this company on the payroll for my garage door needs!

Seth Wallace

00:15 23 Jan 26

Our technician was one of the friendliest, most knowledge and patient person we've encountered in quite a while. Not to mention timely. Arrived in less than an hour. Had a bit of an emergency with a guest's car stuck in the garage. He fixed the issue within 30 minutes, so we then ask for assistance with My-Q, which now works perfectly. Definitely switching to Pensacola Overhead Door for our properties. Thank you OHD!!!

Brittany Moulton

01:57 16 Jan 26

The best service in Pensacola. My springs broke on my garage. I called them. They came out same day and fixed it. Such great service such a kind owner who really truly cares about his customers and values hard work. We are so thankful we were able to find them.

Angela Rodgers

19:28 19 Jul 22

My daughter and her team mates lease a house in Pensacola, FL. When there's issues, I often get called. : ) I live in Mobile, AL. Recently, the garage door had jumped off the track and the girls were not able to correct the problem. Within 1.5 hours, a tech had arrived, repaired what they could (the door is old), had the door functioning and then the bill paid- all over the phone. Excellent, quick and friendly service. Thank you!

Charles Chandler

15:17 13 Jun 22

Prompt service - fair pricing. They showed up on time and fixed my issue. The technician was knowledgeable and quickly made the necessary repairs - even gave some recommended adjustments for better door operation. Highly recommend.

J Maywhort

00:01 16 Apr 22

The prices were fair and the technician was great and efficient. Able to answer all of my questions and even saved me money. I hired them to repair my garage door but i had planned on replacing the motor by myself later on. I explained what it was doing and that i thought the control board had gone out. The technician told me he had a spare boards brand new i could buy for 1/3 of the price and they were interchangeable. I would definitely use them again.

Chasiti Perkins

14:20 07 Apr 22

Pleasant, Prompt and Professional! The receptionist called the day prior to confirm my appointment. The tech called prior to arriving and arrived on time. The install took approx 1 hour. He explained everything thoroughly while he worked. Customer service was excellent. I'm very pleased with my purchase

Wesley

15:03 01 Apr 22

Amazing customer service and prompt callback to set up appointment. They came and were not able to fix my garage door. Due to me needing a new one. The person who came out in an attempt to fix the door was very knowledgeable and helpful. I would recommend them to anyone.

Dana Weiner

15:25 08 Feb 22

Very positive experience! Ryan was prompt, courteous and professional. Efficiently installed two new openers with ease. Cleaned up, demonstrated all the features and was finished in just over an hour. Thank you!

Shelly Wiegman

21:43 03 Feb 22

Appointment scheduled timely. Ryan was courteous, on time and completed the work very quickly. He's good.

Elaine Weeks

16:41 20 Nov 21

Was pleasantly surprised to get an appointment for next day service. Technician arrived on time, was very knowledgeable and professional. Would highly recommend to others!!

Jennifer Cruz

15:30 12 Nov 21

Company came out the sane day as my phone call to check out our garage door issues, went over the suggested repairs and gave us a date to return and repair. I asked if they could come sooner then the scheduled date to accommodate my schedule and they said they would keep me posted. We'll they next day I got a call to come sooner and accommodate my schedule. I was happy they took note of that and remembered! Very polite repairman and garage door is working great! Thank you

Robert Cooley

15:47 26 Sep 21

Service guy arrived on time and was quick knowledgeable and courteous! He replaced both torsion springs on my garage door for a fair price! Strongly recommend!

Elaine Mattson

02:55 28 Aug 21

Overhead has taken excellent care of my door twice, most recently after its mother board was knocked out by a lightning strike. The tech was efficient and thorough.

Dustin Oliver (Bossman)

14:14 11 May 21

Called before arrival, showed up on time. Was fast and efficient while still maintaining quality. Did a couple extra things while there and answered all my questions.

Angela Batson

20:55 14 Apr 21

Awesome, courteous, knowledgeable and prompt service for a great price! Took care of my garage door issues in no time. I would highly recommend. I will definitely call them again for all my garage door needs in the future.

Patrick Hall

14:59 25 Mar 21

Great experience. Ryan was quick and thorough and now my garage door works great. Thanks Ryan and Overhead Door!

Henry A Williams III

03:37 13 Jan 21

Called for appt. and the tech was out the next morning about 9:30. Which was good since the window for the tech to show was between 9-12am. A broken spring had to be replaced, and the tech finished in about 30 min. When I requested repair, I was not asked the brand of the door or size of the garage door I have. I don't know if springs are all universal so I don't know if the size is correct. I wasn't here for the install or to ask questions. My wife was at home for the work to be done. Overall the service was very good. I can not say if the price was reasonable since I did not price shop. Although I went on reviews, and that this company is accredited with the BBB and has an A+ rating with no customer complaints.

eddie mayo

15:17 08 Jan 21

Service technician was awesome! Went right to work and hustled through the entire repair. Great work ethic and very polite. Have used Overhead for all garage door repairs and replacement and have always been completely satisfied. Well done!

Kevin McCauley

16:20 07 Dec 20

My wife said your associate was friendly, professional, and prompt!! We appreciate his hard work and attention to detail!!

Joseph Stella

20:42 10 Jul 20

The flat pricing service call was nice as well as the Military Discount. Garage door works as good as new.

Michael Lindhorst

12:08 29 Jun 20

On time, knowledgeable, got our door rapidly back in working order. Provided options from repair and adjustment through replacement.

Jason Smith

14:45 10 Jun 20

The guys at Overhead Door were Great! On time, thorough and very detailed. My technician addressed the matter at hand and inspected the entire door to ensure everything was working properly. I highly recommend them.

Tim Welch

10:59 29 May 20

The Tech was on-time, friendly, and very knowledgeable and very helpful and engaging when I would ask a question. Even pointed out a hurricane feature on my door I didn't know I had. Will use them again if I need anything for my Garage door.

Marcos Rodriguez

16:19 19 May 20

Staff was extremely friendly upon service request. Technician came out during his 2 hour window and was honest on the work required. Definitely will use again on our other properties.

SLJA Wooten

22:04 30 Apr 20

Service person was extremely helpful. We will definitely use your company for any future needs. Beside just identifying and fixing issue , he was very helpful in educating us on proper maintenance we should be doing to prolong the door life . I was also impressed with how quickly you all returned my call to schedule appointment as well as how quickly your service person came out. Thank you!

Lovely J

14:46 31 Mar 20

Overhead did a great job. The installer was very nice, prompt, and professional. It was a seamless process to pay and everything considering what is going on with the virus. The tech took safety measures he wore gloves and we stayed so many feet away. He didn't get offended with me wiping and Lysoling everything down. Lol

parrishs8 .

13:26 29 Mar 20

I was able to get an appointment the day after I called. The tech who arrived quickly found the problem and gave me two options for repair, including the cost of each. Also, I was given a discount for being a military retiree. Great company!

Josh Dannelley

00:28 05 Oct 16

They came out to my house after we moved because my door wouldn't work properly. They recommended a new door and within a week they were out to replace it. They did a great job installing my new door! Great company!

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